Use 360° Feedback to Improve your Department’s Communication, Collaboration, Professionalism, and Culture
These days, physicians and providers are expected to have strong technical proficiency as well as sophisticated interpersonal communication skills. The PULSE 360 helps each physician understand how their people skills compare to others in their specialty-category through PULSE 360’s national healthcare-benchmarked norms.
With PULSE 360 feedback and training—targeted to specific teamwork skills—the medical staff can enhance their people skills to: communicate clearer expectations, treat team members more respectfully, become more open to suggestions, resolve conflicts constructively, and stay calm in the face of occasional mistakes, misinterpretations, and miscommunications. Culture is defined by many of these behaviors, and collaborative teamwork supports better quality of care.
The PULSE 360° (Physicians Universal Leadership Skills Education) system provides feedback to each physician about how he/she is perceived by colleagues and staff on important competencies such as communication, conflict resolution, time-management, problem-solving, and motivational impact on others. Although a few physicians will have their improvement opportunities clearly described, the majority will receive morale-boosting feedback about what team members appreciate about their strengths and contribution to the team.
Improve the Non-Technical Skills Essential to Teamwork
The PULSE 360° not only helps you identify (and further deepen the skills of) your department’s role models, but also can help physicians to become potential leaders through an assessment-driven, insight-intensive process. Physicians can cultivate additional interpersonal excellence via our more in depth goal-setting, educational, and coaching programs.
Align Physicians into a Balanced and Powerful Team
The PULSE 360° can help and align new and existing medical staff. When each physician receives PULSE 360 feedback, a more insightful and inspiring team of physician role models emerges.
Credible Feedback, Benchmarks, & Training
Physician, providers and other clinicians receive quantitative and qualitative feedback from their colleagues and team members, which is then benchmarked against our national normative database of specialty-categories based on thousands of practitioners who have received PULSE 360 feedback.
Over the last two decades, the PULSE 360° Feedback and Training System has been used by more than 15,000 healthcare professionals in over 700 healthcare organizations, including seven Harvard hospitals (Mass General, Brigham and Women’s, etc.), Johns Hopkins, Yale New Haven, University of Michigan, UCLA, UCSF, and a wide range of academic, urban and rural community healthcare organizations.
Clear, actionable insights designed to transform individual and team performance. Ready to learn more?
