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Innovative Ways PULSE is Helping Leaders Address the Newest Challenges in Healthcare

In the ever-changing landscape of healthcare, leaders are continuously challenged to adapt to emerging trends that reshape the dynamics of their teams and the expectations of their staff. In recent years, several significant shifts have surfaced, driven by generational changes, evolving workforce needs, and an increased focus on wellbeing and collaboration. To address these new realities, healthcare organizations are increasingly turning to PULSE to gain insights and proactively support their teams and themselves.

Individual Remediation Programs

1. PULSE Intensive Program

For physicians/providers with professionalism or interpersonal communication challenges

A structured program starts with a baseline 360 assessment, followed by intensive coaching, educational modules and follow-up feedback. Graduation is based on sustained improvement.
[Learn more about PULSE Intensive]

2. Leadership Intensive Program (NEW!)

For leaders with at least moderate insight, accountability, or communication concerns
Includes leadership 360 assessments, monthly coaching, and developmental goals to drive performance improvement.
[Explore Leadership Intensive]

Group Remediation Programs

3. Team PULSE 360 (NEW!)

For teams facing persistent conflicts
Anonymous 360 feedback identifies high performers and those needing improvement. Team and individual debriefings provide actionable insights.
[Find Out More About Team PULSE 360]

4. Reflection Retreat (NEW!)

For teams with tense or toxic cultures
Custom retreats that use Team PULSE 360 to focus on feedback, teamwork, and actionable strategies to improve culture and collaboration.
[Learn More about Reflection Retreats]

5. Fresh Start Program (NEW!)

For dyads with ongoing conflict
A short-term intervention to reduce friction and improve collaboration between two individuals or small teams.
[Check Out the Fresh Start Program]

6. Burnout/Stress PULSE 360 (NEW!)

For teams needing morale boosts
Anonymized feedback helps leaders identify resilience strengths and areas for improvement, with follow-up coaching available for those most affected by burnout.
[Explore Burnout/Stress Solutions]

Prevention & Development Programs

7. PULSE Lite Coaching (NEW!)

For high-potential leaders and providers
Flexible coaching with tailored development modules. (Does not include a PULSE 360.)
[Discover PULSE Lite]

8. Physician-Leader PULSE 360 (NEW!)

For new, mid-career, and veteran physician leaders
Designed for physician leaders, this service provides in-depth feedback and benchmark comparisons to help physician-leaders enhance their team dynamics, communication, and leadership effectiveness. With national healthcare data norms, this tool enables physicians to gauge their performance in relation to other physician leaders.
[See Leadership PULSE 360 in Action]

9. Healthcare Administrator (Non-Physician) PULSE 360 (NEW!)

For non-physician leaders
Focused on non-physician healthcare administrators, this service provides specialized feedback and benchmarks to help improve operational efficiency, team engagement, and leadership performance. National benchmark norms allow administrators to understand their strengths and areas for growth within the healthcare industry.
[See Healthcare Leader PULSE 360 in Action]

10. Department/Division PULSE 360

For departments wanting deeper insights
Assess individual and group behaviors against national benchmarks, followed by tailored recommendations.
[Improve Your Department with PULSE 360]

11. Onboarding PULSE 360 (NEW!)

For new physicians, providers, and managers to get feedback from day one
With the trend of proactive leadership in onboarding and telemedicine and remote collaboration, Onboarding PULSE 360 gives new hires feedback from day one, helping them integrate smoothly. By providing actionable development suggestions early, new hires can start with confidence, enhancing team dynamics and productivity.
[Welcome New Talent with Onboarding PULSE 360]

12. Probation PULSE 360 (NEW!)

For new physicians, providers, and management hires to get actionable feedback during their probationary period
Designed to help new hires adjust quickly, this program provides 360 feedback during the probationary period. By identifying strengths and improvement areas early, this program helps align new hires with your organization’s culture and reduces common onboarding challenges.

[Align New Hires with Probation PULSE 360]

Clear, actionable insights designed to transform individual and team performance. Ready to learn more?

PULSE has demonstrated a commitment to DEI projects and research. Here are a few of our efforts. PULSE created the “University of Ottawa (Canada) Diversity, Equality, and Inclusivity Survey” for their Faculty of Medicine. PULSE distributed over 6000 surveys to faculty, residents, medical students, graduate students, and support staff to understand the extent to which gender, race or ethnicity, culture or religion, sexual orientation, disability status and age relate to: teamwork, harassment, discrimination, feeling valued, civility, and promoting diversity, equitability, and inclusion. In collaboration with several large academic medical centers, PULSE has begun a study to determine whether PULSE 360 feedback provided to members of perioperative teams is affected by the member’s gender, ethnicity, age, etc. The findings as of early 2023 show no significant differences associated with demographic group membership. From the Harvard-affiliated hospitals to a large West Coast academic medical center, PULSE has either modified existing survey questions or added many additional questions to assess DEI-related concerns for individuals receiving feedback from their team members in the practice groups, clinics, departments. PULSE 360 surveys were analyzed for physicians for whom PULSE had various demographics. No significant differences were found for: gender, age, country of medical training, or native language. (Assessing Physician Performance Using 360-degree Multisource Surveys: Do Biases Exist Due to Gender, Country of Training, Native Language, and Age? Julie J Lanz, Paul Gregory, Larry Harmon; Diversity and Equality in Health and Care [2021] 18[9]: 451-456).